At Swishboom, we understand that unforeseen circumstances may arise, leading to the need for a cancellation. However, we emphasize the importance of reliability and maintaining the trust of our families. As a Swishboom Verified Sitter, it is crucial to follow our cancellation policy to minimize inconvenience and provide transparency. Failure to adhere to this policy may result in removal from Swishboom's Verified Network, as outlined in our Two-Strike Policy.
When a Swishboom Verified Sitter needs to cancel a job, the following steps should be followed:
- Promptly Notify the Family: As soon as you become aware of the need to cancel a scheduled job, immediately reach out to the family involved. Communication is key, and it is essential to inform them as early as possible about the cancellation.
- Provide Reasoning for Cancellation: Clearly communicate the reason for the cancellation to the family. Honesty and transparency are valued qualities in our community. Sharing the valid and genuine reasons for your cancellation helps families understand the situation.
- Apologize and Express Regret: Express your sincere apologies to the family for the inconvenience caused by the cancellation. Demonstrating empathy and understanding can help maintain a positive relationship despite the cancellation.
It is important to note that if a Swishboom Verified Sitter cancels a job within 24 hours prior to the scheduled time, it may count as a strike against their record in accordance with our Two-Strike Policy. Multiple strikes may lead to removal from Swishboom's Verified Network.
We understand that emergencies and unforeseen circumstances can happen, but we encourage all Verified Sitters to prioritize reliability and communicate cancellations promptly and transparently. By adhering to this cancellation policy, we can uphold the trust and confidence of our families while ensuring the highest standards of service within our network.